FAQ’s
- Standard check-in is 3:00 PM
- Standard check-out is 12:00 PM
- 24h hours’ notice is required on all services cancellations including, transportation, spa services, experiences & other activities.
- If canceled or postponed outside this time frame, the guest will be subject to 50% from the total value as a Cancellation fee.
- There are no reimbursements for pre-booked and prepaid massages. Our spa therapists turn down other work and travel far to get to us, so we appreciate your understanding of the situation.
Usually, although it depends upon your carrier, it is best to check directly with your provider prior to arrival.
We accept credit cards and suggest having cash for tipping our hard working staff.
Only if you’d like to, however we are happy to assist with transportation.
Yes, please let us know you’re coming with your furry friend.
We do not allow outside alcohol or food at our restaurant or beach club.
Yes, there is an English-speaking doctor who can make house calls for an extra charge if anyone should require medical assistance.
Yes, every room has a safe.
We have daily housekeeping service.
Yes, all rooms have a mini fridge.
Yes, we provide a bespoke selection of amenities made by “For all Folks”.
Yes, we provide laundry services on site, you will find a laundry bag inside your closet.
All outlets are standard US wattage. For all other countries, yes, you will need a converter.
