This policy describes, in general terms, how MUSA collects, uses and protects the information you share with us when you browse, book or stay with us.
We collect the details you give us directly: your name, contact information, reservation dates, travel preferences, dietary notes and payment data processed by our providers. When you write to us, join a waitlist or subscribe to our newsletter, we keep a record of that correspondence.
We also receive limited technical information automatically, such as device type, browser, approximate location and the pages you visit on this site.
Information is used to confirm and prepare your stay, to answer enquiries, to personalise experiences on property, to send updates you have asked for, and to improve the way this site works. We do not sell personal information.
We share information with service providers who act on our behalf, booking platforms, payment processors, email tools and experience partners, under agreements that limit their use of it. We may also disclose information where the law requires it.
This site uses cookies to remember your preferences and to understand how visitors move through the pages. You can disable cookies in your browser, though some parts of the site may stop working as intended.
We keep information only as long as needed for the purposes described here, or as required by tax and accounting rules. Access is limited to team members who need it, and data is held on systems protected by industry-standard safeguards.
You may ask to access, correct, delete or limit the use of your personal information, and you may withdraw consent for marketing at any time. Requests are answered within the period set by applicable law.
Questions about this policy can be sent to our team through the contact page, or by post to MUSA, Ixtapa, Guerrero, Mexico.
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